|
|
9 Questions and Answers |
|
 |
|
What services does the In-home Care Agency provide; Full Service or Basic Services? What are the costs? It is interesting to find that many Homemaking and Basic Service Agencies charge the same rate as Full Service Agencies. Full Service Agencies have Registered Nurses that supervise all of the care. |
|
|
|
|
No
Worries Answer: No
Worries is a Full Service
In-home Care Agency with Nurse
supervised Certified Nursing Assistants and Personal Care Aides
specializing in: Elder Care,
Recovery Care, Personal Care, Complex Care, Foot Care, and Hospice. Personal
Care Aides are trained for basic
to complex personal care and
medication administration. They
are also able to assist with
meal preparation, changing bed
linens, laundry, transportation
to appointments or errands,
light housekeeping,
companionship and much more. |
|
 |
|
Who supervises the care provided by the Personal Care Aides…does a Registered Nurse? |
|
|
|
|
No
Worries Answer:
No Worries has four Registered
Nurses and an Education Specialist who train and supervise the care of
all clients. |
|
 |
|
Is the Supervisor available 24 hours a day if the staff or client has a question or problem? |
|
|
|
|
No
Worries Answer:
A Nurse is available
24 hours a day if the staff or
client has a question or
concern. After hours we have a
medical answering service. Once
paged, the Administrative Staff
Member will promptly call back
to solve any staff or client
concerns. Our staff and clients
know that we call back quickly. |
|
 |
|
Does the Agency do drug screens and criminal checks on all employees? |
|
|
|
|
No
Worries Answer:
No Worries values your safety.
All employees must pass a drug
screen, criminal background
check and reference checks
before being selected. |
|
 |
|
How are services set-up? |
|
|
|
|
No
Worries Answer:
A Supervisor sets up
services by coming to your home
and meeting with you to talk
about your needs and to develop
a goal directed plan of care.
The Supervisor then has a Care
Conference with the
Administrative Staff where the
appropriate caregiver or team of
caregivers is selected. A Plan
of Care is developed and the
Supervisor collaborates with the
Physician and any other
specialty services involved in
the care. The Supervisor puts
together a Home Notebook
specific to the client. Sections
may include POLST/DNR forms,
Plan of
Care, Medication Forms and
Medication Information,
Flow Sheets, Charting
Notes, and a Nutrition section,
. The Supervisor takes the
first caregiver to the client's home
for introductions. This detail
is the basis for our quality
care. Make sure the agency you
choose will provide you the same
consideration. |
|
 |
|
What happens with scheduling when a Personal Care Aide calls in sick? |
|
|
|
|
No
Worries Answer:
We are dependable. We have
back-up staff for sick calls or
emergencies. We also have a
special call-in system for
clients who have medical
necessity and could experience
physical harm if a staff member
was late. They call the office
when they arrive for their
shift. For after hours shifts,
the on-call supervisor receives
notification they have arrived.
If we don’t get the
notification, we immediately
begin our follow-up protocol at
no extra charge. |
|
 |
|
What happens if a Personal Care Aide is injured on the job? Does the Agency have Worker's Compensation Insurance? |
|
|
|
|
No
Worries Answer:
SAIF Corporation provides
Worker's Compensation coverage
for the staff at No Worries.
|
|
 |
|
Does the Agency have an In-home Care License? Are they Bonded and Insured? |
|
|
|
|
No
Worries Answer:
No Worries is Bonded, Insured, and Licensed by the
Health Division of Oregon. |
|
 |
|
Is Case Management provided free of charge as part of providing quality care? |
|
|
|
|
No
Worries Answer:
Our Supervisors average 50-100 case
management calls a week that are
free and part of providing the
highest quality of care. |
There are many options to consider when you start needing help to maintain your independence. Some people prefer to remain in their homes while others move to a Retirement Home, Assisted Living Facility, or Nursing /Rehabilitation Center.